Shell Recharge recently informed North American customers that its Shell Sky CPMS will be discontinued on April 30, 2025.
Shell Sky is a cloud-based EV charger management system. Such a system, often called a charge point management system (CPMS) or charging station management system (CSMS), provides site hosts with features such as power management, active alerts and reports on EV charger usage. The Shell Sky software product was originally created by Greenlots, which was acquired by Shell in 2019.
Note that this move affects Shell Recharge site hosts, not drivers using the Shell Recharge public charging network, which will continue to operate and expand.
Shell Sky customers now have four months to make further arrangements to manage their EV charging stations. ChargeLab, a competitive CPMS provider, offers a “turnkey migration service” to Shell Sky customers.
ChargeLab is a hardware-agnostic EV charger management platform that supports over 100 charger models from dozens of manufacturers. ChargeLab and Shell Sky software both use the Open Charge Point Protocol (OCPP), so “more Shell Recharge customers can migrate to ChargeLab for remote or on-site reconfiguration of EV chargers,” according to ChargeLab.
“ChargeLab recently completed the migration of over 1,400 JuiceBox EV chargers following the same announcement of the closure of Enel X Way,” the company said. “ChargeLab has also migrated large networks of EV chargers from Shell Recharge in the past.”
ChargeLab's offering includes new software that “meets or exceeds the capabilities of Shell Sky,” 24/7 EV driver support, and on-demand relocation support. ChargeLab has partnered with ChargeHelp, a company that offers comprehensive O&M programs that can replace the dying Shell Sky Care programs.
“We applaud Shell's decision to notify customers at least 90 days before shutting down their software,” said Shaun Stewart, ChargeLab President. “At the same time, this is still a short window to complete the necessary steps to move to a new location. We encourage Shell Sky customers to contact us immediately to begin the migration process.”
Source: ChargeLab